Terms of service
Last Updated: September 1, 2026
Welcome to Pansr. These Terms of Service (“Terms”) govern your access to and use of www.pansr.com, including purchases made through our online store.
Throughout these Terms, “Pansr,” “we,” “us,” and “our” refer to Pansr. By accessing our website, using our services, or placing an order, you agree to these Terms and the policies referenced on our website.
Nothing in these Terms is intended to limit or exclude any statutory rights that cannot legally be limited or excluded under applicable consumer law.
1. About Pansr
Pansr is an independently operated online retail store offering backpacks, bags, luggage, accessories, apparel, and lifestyle products.
Our product selection may change from time to time as new products, collections, and seasonal items become available.
Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website and process customer orders.
2. Eligibility and Use of Our Website
By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement or are otherwise legally permitted to make the purchase.
You agree to use our website only for lawful purposes.
You must not use our website or services to engage in fraudulent, abusive, unlawful, or unauthorized activity or interfere with the security or operation of the website.
3. Product Information
We make reasonable efforts to provide accurate information about the products offered on our website, including descriptions, photographs, specifications, dimensions, colours, sizes, prices, and availability.
However, actual colours and appearance may vary slightly due to screen settings, photography, lighting, and reasonable manufacturing variations.
Please review the product description and available specifications carefully before placing an order.
If you have questions about a product, please contact hello@pansr.com before purchasing.
Nothing in this section affects your statutory rights where goods are faulty, damaged, unsafe, or not as described.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not guarantee that the product will remain available until checkout is successfully completed.
If an item becomes unavailable after you place an order, we may contact you to provide an appropriate resolution, which may include cancelling the affected item and issuing a refund.
5. Pricing
Prices displayed on our website are shown in the currency indicated on the website or at checkout.
We make reasonable efforts to ensure that product prices and other information are accurate. However, genuine typographical, technical, or pricing errors may occasionally occur.
Where permitted by law, we reserve the right to correct genuine errors before fulfilling an affected order. If an error materially affects your order, we will contact you where appropriate and provide available options.
Applicable shipping charges, taxes, and other costs will be displayed during checkout where required.
6. Orders
When placing an order, you agree to provide accurate, complete, and current information, including your:
- Name
- Email address
- Phone number where requested
- Billing information
- Shipping address
- Payment information
After you place an order, you may receive an order confirmation. This confirms that we have received your order but does not necessarily mean that every item has been dispatched.
Orders may be subject to payment authorization, product availability, address verification, and reasonable fraud-prevention checks.
We reserve the right to refuse or cancel an order where reasonably necessary, including where payment cannot be authorized, an item is unavailable, order information is materially inaccurate, or fraudulent activity is reasonably suspected.
If we cancel an order after collecting payment, the applicable amount will be refunded.
7. Payment
Available payment methods are displayed during checkout and may vary depending on your location and checkout configuration.
Payments are processed through Shopify and supported third-party payment providers.
You agree to provide accurate and authorized payment information and confirm that you are authorized to use the selected payment method.
Pansr does not directly store complete credit or debit card numbers on our website.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
You are responsible for providing a complete and accurate shipping address.
Estimated processing and delivery times are estimates unless expressly stated otherwise. Delivery may be affected by carrier delays, severe weather, customs procedures where applicable, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Where applicable, tracking information will be provided after shipment.
Nothing in this section limits any delivery rights or remedies available to consumers under applicable law.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact hello@pansr.com as soon as possible.
We will make reasonable efforts to accommodate requests before an order has been processed or dispatched, but we cannot guarantee that a change or cancellation can be completed once fulfillment has begun.
This does not affect any statutory cancellation rights that apply to your purchase.
10. Returns, Cancellations and Refunds
We offer a 30-day commercial return period from the date of delivery for eligible products, subject to the conditions described in our Return Policy.
Customers must contact us before returning products and follow the return instructions provided.
In addition to our commercial return policy, UK consumers purchasing online may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where applicable, a consumer generally has 14 days after receiving the goods to notify us of cancellation, followed by a further period to return the goods in accordance with applicable law.
Please review our Return Policy for complete information about eligibility, return shipping, refunds, exclusions, and cancellation procedures.
11. Faulty, Damaged, or Incorrect Goods
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or not as described, contact us at hello@pansr.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where appropriate.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, price reduction, or another appropriate remedy.
Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
12. Intellectual Property
Unless otherwise stated, original content made available by Pansr through our website, including text, graphics, logos, layouts, and other materials, is owned by, licensed to, or lawfully used by Pansr.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or misuse protected website content without appropriate authorization.
Third-party trademarks, product names, photographs, designs, and other intellectual property remain the property of their respective owners where applicable.
13. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations
- Engage in fraudulent or deceptive activity
- Provide intentionally false or misleading information
- Infringe intellectual property rights
- Attempt unauthorized access to our website or systems
- Introduce viruses, malware, or harmful code
- Interfere with website security or functionality
- Collect information about other users without authorization
- Use automated systems in a manner that disrupts our services
- Engage in abusive, threatening, or unlawful conduct
We may restrict or terminate access where reasonably necessary to protect our customers, website, business, or service providers.
14. Third-Party Services and Links
We may use third-party providers for services such as:
- E-commerce technology
- Payment processing
- Shipping and fulfillment
- Analytics
- Advertising
- Customer support
- Fraud prevention
Our website may also contain links to websites or services operated by third parties.
Third-party services are subject to their own terms and privacy practices. We are not responsible for independent third-party websites or services except to the extent required by applicable law.
15. Privacy
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.
Please review the Privacy Policy before using our website or submitting personal information.
16. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate information and reliable website functionality. However, temporary interruptions, technical problems, or errors may occasionally occur.
To the maximum extent permitted by applicable law, Pansr will not be responsible for indirect or consequential losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict statutory consumer rights or liability for matters that cannot legally be excluded under UK law.
17. Governing Law
These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protection rights that may apply based on your place of residence.
If you are a consumer, nothing in this section prevents you from relying on mandatory rights or protections available to you under applicable law.
18. Changes to These Terms
We may update these Terms periodically to reflect changes to our business, website, services, policies, or applicable legal requirements.
The current version will be published on this page with an updated Last Updated date.
Changes will not affect rights that have already arisen under applicable law.
19. Contact Us
If you have questions about these Terms of Service, your order, or our store policies, please contact us:
Pansr
Business Address:
77 Sparken Hill
Worksop, S80 1AL
United Kingdom
Email: hello@pansr.com
Phone: +44 7163 657026
Website: www.pansr.com