Return Policy

Last Updated: September 1, 2026

Thank you for shopping with Pansr. We want you to feel confident when shopping with us. This Return Policy explains our return, cancellation, and refund procedures for purchases made through www.pansr.com.

Nothing in this policy limits or excludes any rights you may have under applicable UK consumer law.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a standard return, your item must generally be:

• Unused and unworn

• Unwashed

• In its original condition

• Free from damage, stains, odors, or signs of use

• Returned with original tags, accessories, and packaging where applicable

• Accompanied by your order number or other proof of purchase

Please contact us before sending any item back.

2. How to Request a Return

To request a return, contact us at:

Email: hello@pansr.com

Please provide:

• Your order number

• The email address used to place the order

• The item or items you wish to return

• The reason for your return

• Photographs if the item is damaged, defective, or incorrect

We will review your request and provide return instructions where applicable.

Please do not send a return without first contacting us.

3. UK Statutory Cancellation Rights

If you are a UK consumer purchasing online, you may have a statutory right to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where this right applies, you generally have 14 days after the day you receive the goods to notify us that you wish to cancel.

After notifying us, you generally have a further 14 days to return the goods.

Our 30-day commercial return policy is provided in addition to these statutory rights and does not replace or restrict them.

To exercise a statutory cancellation right, contact hello@pansr.com and clearly state that you wish to cancel your order.

4. Return Method and Address

Returns are accepted by mail.

After your return request has been reviewed, we will provide the appropriate return instructions and confirm where your return should be sent.

Our business contact address is:

Pansr
77 Sparken Hill
Worksop, S80 1AL
United Kingdom

Please do not automatically send a return to this address unless our customer support team confirms that it is the correct return destination for your order.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.

5. Return Shipping Costs

For standard change-of-mind returns under our commercial return policy, customers are generally responsible for return shipping costs.

For applicable statutory cancellations, responsibility for direct return costs will be handled according to applicable UK consumer law and the information provided at the time of purchase.

If you receive an item that is faulty, damaged, or incorrect due to our error, we will handle reasonable return costs as required by applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at hello@pansr.com.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging where relevant

We will review the issue and provide an appropriate remedy, which may include a replacement, repair, refund, price reduction, or another remedy required by applicable law.

7. Non-Returnable Items

Certain products may not be eligible for a change-of-mind return where an exception is permitted by law.

These may include:

• Personalised or custom-made products

• Products that deteriorate or expire rapidly

• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed

• Items that have been used, worn, washed, altered, or damaged after delivery

• Products missing required components or accessories

Any exclusion from our commercial return policy does not remove statutory rights that apply to faulty, damaged, misdescribed, or incorrectly supplied goods.

If you are unsure whether your item is eligible for return, contact hello@pansr.com before sending it back.

8. Clothing and Hygiene-Sensitive Products

When trying on clothing or other hygiene-sensitive products, please take reasonable care of the item and keep tags, protective seals, hygiene liners, and original packaging intact where applicable.

Products should not be worn beyond what is reasonably necessary to inspect their fit, appearance, and suitability.

Your statutory rights are not affected where goods are faulty or do not conform to the contract.

9. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different size, colour, or product, please contact us. Depending on availability and the circumstances, we may ask you to return the eligible item and place a new order.

This does not affect any statutory right to a repair or replacement where applicable.

10. Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome.

If your return is approved, the refund will normally be issued to your original payment method.

After a refund has been processed, your bank, card issuer, or payment provider may require approximately 5–10 business days to display the refund in your account.

For statutory cancellations or other legally required refunds, refunds will be processed within the timeframe required by applicable law.

11. Refund of Original Delivery Charges

For ordinary returns made under our commercial 30-day return policy, original shipping charges are generally non-refundable unless otherwise stated or required by law.

For a qualifying statutory cancellation, we will refund eligible standard delivery charges as required by UK consumer law.

If you selected a more expensive delivery method than the least expensive standard delivery option offered, any additional delivery cost may not be refundable.

12. Restocking Fees

We do not charge a restocking fee for eligible returns.

Customers remain responsible for applicable return shipping costs where stated in this policy and permitted by law.

13. Faulty or Misdescribed Goods

Your rights concerning faulty, unsafe, damaged, or misdescribed goods are separate from our commercial 30-day return policy.

Where applicable, you may have remedies under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

Our commercial return period does not limit those statutory rights.

14. Order Cancellations Before Dispatch

If you need to cancel an order before it has been dispatched, please contact hello@pansr.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be stopped once it has entered processing or shipment.

This section does not restrict any statutory cancellation rights that may apply to your purchase.

15. Late or Missing Refunds

If you have received confirmation that a refund was processed but have not yet received the funds, please first check with your bank, card issuer, or payment provider.

Processing times can vary between financial institutions.

If the expected processing period has passed, contact hello@pansr.com with your order number and refund information so we can assist you.

16. Contact Us

If you have questions about a return, cancellation, refund, damaged item, or this Return Policy, please contact us:

Pansr

Business Address:
77 Sparken Hill
Worksop, S80 1AL
United Kingdom

Email: hello@pansr.com
Phone: +44 7163 657026
Website: www.pansr.com