Shipping policy
Last Updated: September 1, 2026
Thank you for shopping with Pansr. This Shipping Policy explains how orders placed through www.pansr.com are processed, shipped, tracked, and delivered.
Please review this policy before placing an order.
1. Shipping Destinations
We ship to destinations made available during checkout on www.pansr.com.
Shipping availability may depend on your delivery address, product availability, carrier availability, and the shipping options offered at checkout.
If your address is accepted during checkout and a shipping method is available, your order may generally be placed for that destination.
2. Order Processing
Orders are processed after successful payment authorization and order verification.
Processing time begins after your order has been successfully placed. Processing does not include shipping transit time.
During holidays, promotional periods, product launches, or periods of unusually high order volume, additional processing time may be required.
If we are unable to process or fulfill your order, we will contact you using the information provided with your order.
3. Shipping Methods and Delivery Estimates
Available shipping methods and applicable delivery estimates will be displayed during checkout where available.
The total time required to receive an order consists of:
Order Processing Time + Shipping Transit Time = Estimated Total Delivery Time
Any delivery date or timeframe shown on our website, during checkout, or in shipping communications is an estimate unless expressly stated otherwise.
Actual delivery times may vary depending on your destination, shipping carrier, customs procedures where applicable, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.
Nothing in this section limits any delivery rights available to consumers under applicable law.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Selected shipping method
- Order size or weight
- Product type
- Carrier availability
You will have an opportunity to review applicable shipping charges before submitting your order.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your shipping address or other order information, contact us at hello@pansr.com as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing, fulfillment, or shipment.
6. Order Tracking
Once your order has shipped, tracking information will be provided when available.
Tracking information may take some time to become active after the carrier receives the shipment.
If your tracking information has not updated for an extended period, please contact us with your order number so we can assist you.
7. Shipping Carriers and Fulfillment
Orders may be shipped through third-party carriers, logistics providers, or fulfillment partners.
The carrier used may vary depending on the product, destination, fulfillment location, and available delivery service.
Carrier information and tracking details will be provided where available.
8. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify your:
- Full name
- Street address
- Apartment, flat, suite, or unit number where applicable
- City or town
- County, state, or region where applicable
- Postal or ZIP code
- Country
- Phone number
- Email address
Pansr is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
If you discover an error, contact hello@pansr.com immediately.
9. Delivery Delays
Delivery may occasionally be delayed because of circumstances such as:
- Severe weather
- Carrier disruptions
- Public holidays
- High shipping volumes
- Transportation delays
- Customs or border processing
- Incorrect or incomplete addresses
- Events outside our reasonable control
If your shipment appears significantly delayed, please contact us and provide your order number and tracking information.
We will make reasonable efforts to assist with the carrier or fulfillment provider where appropriate.
10. Customs, Duties, and Taxes
For orders delivered internationally, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination and the terms shown at checkout.
Where these charges are not collected during checkout, the customer may be responsible for charges imposed by the destination country's customs or tax authorities, where permitted by applicable law.
Any charges collected by Pansr during checkout will be displayed before you complete your purchase.
11. Lost Packages
If tracking information indicates that a package has been lost in transit or if your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact:
Include your order number and tracking information where available.
We will review the shipment and, where appropriate, contact the carrier or fulfillment provider to investigate.
Where Pansr remains legally responsible for delivery, we will provide an appropriate resolution in accordance with applicable consumer law.
12. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members, neighbours, building reception, safe-place locations, and any delivery notice provided by the carrier.
If the package still cannot be located, contact us as soon as possible.
We will review the available tracking information and assist with the next steps.
13. Failed Delivery and Returned Packages
A shipment may be returned because of:
- An incorrect or incomplete address
- Multiple unsuccessful delivery attempts
- Failure to collect a package
- Refusal of delivery
- Other carrier-related delivery issues
If your order is returned to the sender, please contact us for assistance.
Additional shipping charges may apply to reshipment where the failed delivery resulted from incorrect or incomplete information provided by the customer, where permitted by applicable law.
14. Damaged or Incorrect Deliveries
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or contains an incorrect item, contact hello@pansr.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected item
- Photographs of the packaging where relevant
We will review the issue and provide an appropriate remedy in accordance with our Return Policy and applicable consumer law.
15. Order Changes and Cancellations
If you need to change or cancel an order, please contact hello@pansr.com as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing, fulfillment, or shipping has begun.
This does not affect any statutory cancellation rights that may apply to UK consumers or other rights provided by applicable law.
16. UK Consumer Delivery Rights
Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.
Where UK consumer law applies, goods remain our responsibility until they are delivered to you or to a person you have identified to receive them, subject to applicable legal exceptions.
If an order is not delivered within an agreed or legally applicable timeframe, you may have additional rights and remedies under UK consumer law.
17. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
Pansr
Business Address:
77 Sparken Hill
Worksop, S80 1AL
United Kingdom
Email: hello@pansr.com
Phone: +44 7163 657026
Website: www.pansr.com